Frequently Asked Questions…

Q: Why do I have to pay for my appointment before I come in?

A: Requiring full payment at the time of booking helps ensure the client will show up for their appointment. (Reminder - You can cancel your appointment anytime before the scheduled start time for a full refund). 

Q: Why can’t I “add-on” things like essential oils when I book my appointment?

A: In my office, changing massage types or adding different tools to the treatment does not change the price. My personal belief is that clients should not need to pay more in order to get the help they need.

Q: Why don’t you answer phone calls or texts right away?

A: Serene Wings does not have a receptionist. If I’m in the middle of a massage, I will not be picking up the phone.

Q: Why do you wear a face mask during my appointment?

A: This is for a couple reasons; First, I really don’t enjoy the feeling of a therapist breathing on me during an appointment. We work hard and sometimes need to take deep breaths, but I don’t think a client should have to feel it. Second, I work with multiple elderly and immuno-compromised clients. Your safety (and mine) is my top priority, and this reduces the risk of spreading germs from one client to another.

Q: Why do you want clients to take off their shoes in the office?

A: I truly believe in the “leave it at the door” mentality with self care. This often helps set the tone for the appointment and encourage your full relaxation. Additionally - I don’t want dirt or allergens tracked in with every appointment!

Q: Why are their so many reminders about appropriate behavior from clients on your website and at the office?

A: Serene Wings is a safe office for the client and the therapist. Any inappropriate behavior of any kind will result in an immediate and permanent dismissal.

If you still have questions or need assistance, please use the messaging system on this page to contact me. Thanks!